All electrical items are PAT-tested before they go out. In addition, as far as possible we test items to see if they work before they ‘go live’ on the catalogue. We ask previous borrowers if items are still in good working order when they return them. We loan all items in good faith believing that they work as intended. That said, things do sometimes fail, we sometimes may not spot an imperfection, and so on. In this case we would of course apologise and offer to refund the credit to your account. Please let us know of all the details so that we can deal with the problem as best we can.