Click & Collect + Drop-in Services

Under the Covid-19 pandemic conditions we are operating a Click & Collect + Drop-in service.

Full details on the new service and how to use it are outlined below.

You must be registered as a member (register here) and have your card stored file in order for us to be able to take payment (whether online or in the shop). We are no longer accepting cash. If you’re already a member but don’t have your card on file you can click here to log in to your account and add your details.

Click & Collect

Reservations can be made online up to and including the day of collection. To make a reservation simply log in to your account here, browse the catalogue to find your items, choose your date and time slot to collect and click, ‘Complete Reservation’. Alternatively you can call us between 10.30am and 4pm on Monday or Friday and we’ll process the reservation for you. Read our step-by-step guide to reserving online here.

Drop-in

We recommend you reserve in advance to guarantee your item is available, but it is also possible to drop in and borrow without doing so. There is still no shop browsing but you can pop in to our booth inside the door to say hello, request items to borrow or sign up on Mondays and Fridays, between 10:30am and 4pm!

Further instructions on how to check-out (collect), check-in (drop off) and donate item(s) are displayed below along with answers to other queries you may have.

+ Click & Collect + Drop-in

  1. Please do not enter the shop until there are no other customers in front of you. (If somebody is in front of you please form a queue along the pavement leaving 2 meters between each person.)
  2. Get the attention of SHARE staff and confirm your name and pick up slot or borrowing request.
  3. Wait for SHARE staff to process the check out on our computer system.
  4. Stand back while SHARE staff place your item(s) on the table and push them towards you.
  5. Allow SHARE staff to step back before retrieving your item(s) from the table.
  6. SHARE staff have handled the item(s) wearing appropriate PPE. If you would like to take extra caution, we have provided paper towels, wipes and hand sanitiser on the shelf to the left of the table.
  7. Take care as you leave the shop with your item(s).
Find out why we use Peertube instead of Youtube
  1. Please do not enter the shop until there are no other customers in front of you. (If somebody is in front of you please form a queue along the pavement leaving 2 meters between each person.)
  2. Ensure you have gained the attention of the SHARE member of staff before placing your item(s) on the table.
  3. Place your item(s) on the table and push them in to the centre before stepping back.
  4. If you would like to take extra caution, we have provided paper towels, wipes and hand sanitiser on the shelf to the left of the table.
  5. Allow SHARE staff to safely remove the item(s) from the table before placing any more on.
  6. Wait for SHARE staff to process the check in on our computer system.
  7. Once SHARE staff have verified all is checked in take care as you leave the shop.
Find out why we use Peertube instead of Youtube
  1. Please do not enter the shop until there are no other customers in front of you. (If somebody is in front of you please form a queue along the pavement leaving 2 meters between each person.)
  2. Ensure you have gained the attention of the SHARE member of staff before placing your donation(s) on the table.
  3. Let SHARE staff know what you are hoping to donate. We cannot take everything so SHARE staff will make a decision as to whether or not we can accept it.
  4. If we can accept the donation please place it on the table and push them in to the centre before stepping back.
  5. If you would like to take extra caution, we have provided paper towels, wipes and hand sanitiser on the shelf to the left of the table.
  6. Allow SHARE staff to safely remove the item(s) from the table before placing any more on.
  7. Take care as you leave the shop.
  • Maximum one person/household entry at any time.
  • If somebody is already being served in front of you please form a queue along the pavement leaving 2 meters between each person as well as ample space for the person being served to leave safely.
  • If a member of the public walks past while you are waiting for your turn outside please turn to face the building enabling them to safely pass by without risk of infection.

Due to the Covid-19 pandemic we’ve had to adapt our model in order to make sharing as safe as possible for all concerned. It is for this reason we have taken the following measures:

  1. Only opening two days per week. This allows us to place items in to quarantine for 72 hours before they are next allowed to be borrowed, minimising chance of cross-contamination.
  2. Working on a slightly reduced catalogue to begin while we all get used to the new system, steadily building it up as our capacity increases.
  3. No shop browsing. Both to reduce chance of infection and to allow us to create a safe quarantine area we’ve had to cordon off the shop so that only a small area inside the door is available for users. Only one person/household may enter at any one time.

Yes. Instructions on how to donate are in our FAQs.

Previously Subscriber members received £5 credit every month. We had to process this manually, taking too much time and paperwork. By switching to a system that gives our Subscriber members a direct 25% off everything, all of the time, the discount can be automatically applied by our system. This saves us time and means regular borrowers will save more money! NB: The prices displayed are the full price. If you are a subscriber member the price you pay will be 25% cheaper than what is displayed.

In order to make the service run as smoothly as possible for all members, any item(s) not returned on time will be charged at double the loan rate for every open day that the item(s) are not returned. It is therefore very important that you contact us if you feel you won’t be able to get your item(s) back on time. You can either call us during open hours on 07983639611 or email us outside of open hours on [email protected]

Late fee processing example:
You have borrowed a tape measure for 50p. It was due back on a Friday but not returned on that Friday. You will be charged £1 for it to now be returned on our next open day (the following Monday). If it is still not returned on Monday you will then be charged another £1 for it’s return our next open day (the following Friday). And so on until it is returned.

If for any reason you do not come and collect your item at your arranged time you will still be charged for the loan. This is because by reserving the item you will have made it unavailable for any other member to reserve during that time. If for any reason you envisage that you will not be able to make your collection slot please let us know in good time in order that we can rearrange or release the item back to the catalogue for others. You can either call us during open hours on 07983639611 or email us outside of open hours on [email protected]

Rest assured, it’s extremely rare that items come back not cleaned or damaged/lost. Whenever it does happen we aim to resolve the matter in the best interest of all involved. Our policies are in place to ensure a smooth and well-oiled system is maintained for the benefit of all users.

Cleaning Fees
We are unable to provide a cleaning service due to lack of facilities so we are relying on each borrower bringing the item back as clean as possible. If an item is deemed to have been returned in an unsatisfactory state you will either be asked to take it back home and clean it before returning it later the same day or be issued a cleaning fee of minimum £5.

Loss & Damage Fees
We ask borrowers to flag any damage they notice as soon as possible. This kicks off the repair process and also ensures the next borrower is not let down. To do small repairs like unblocking the pressure washer or replacing the jig saw blades, our small team of local volunteer fixers will try to do simple fixes. When an item is beyond a quick fix, we decide whether it is more efficient to have it professionally mended or simply to donate/sell or recycle it. We understand that items will break eventually and we don’t charge members for these types of breakages. However, we do reserve the right to charge for items that are deemed to have been broken by serious misuse or neglect. If this is the case and the item is beyond repair the member will be asked to either buy a replacement or pay the replacement cost.

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