Viewing posts from: November 2000
Clare is the new manager at SHARE:Frome. She studied a photography degree and is now looking into ways that we can reduce our impact on the environment as a community. She loves cooking vegan food, travelling, singing/songwriting and being outdoors.
How Do Our Late Fees Work?
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In order to sign up and start borrowing, you will need to save a debit or credit card on file, whether you do that yourself when you sign up online or you pop into the the shop to sign up. These card details are kept highly secure on our Stripe system, a PCI Service Provider Level 1, which is the highest grade of payment processing security. Here is a breakdown of how our late fees, non-collection fees, cleaning fees and loss/damage fees work:

Late fees

In order to make the service run as smoothly as possible for all members, any item(s) not returned on time will accrue late fees at double the loan fee for each day that the item(s) are not returned. These fees will be taken either when the item is returned or once the late fees total 120% of the purchase cost. It is therefore very important that you contact us if you feel you won’t be able to get your item(s) back on time. You can either call us during open hours on 07983639611 or email us outside of open hours on [email protected]. This also ensures that we can let whoever may have reserved it know that it is now unavailable.

Need to extend your loan?

First, check nobody else has reserved it after you. If your item is available, you can select the days you need it for. If your item is booked, you’ll have to return it at the time you planned. If not, we will charge a daily late fee. We do this to encourage the items to be ready for other borrowers, who can see via the inventory when an item is due in.

Non-Collection Fees

If for any reason you do not come and collect your item at your arranged time you will still be charged for the loan. This is because by reserving the item you will have made it unavailable for any other member to reserve during that time. If for any reason you envisage that you will not be able to make your collection slot please let us know in good time in order that we can rearrange or release the item back to the catalogue for others. You can either call us during open hours on 07983639611 or email us outside of open hours on [email protected]

Cleaning fees

Rest assured, it’s extremely rare that items come back not cleaned or damaged/lost. Whenever it does happen we aim to resolve the matter in the best interest of all involved. Our policies are in place to ensure a smooth and well-oiled system is maintained for the benefit of all users.

We are unable to provide a cleaning service due to lack of facilities so we are relying on each borrower bringing the item back as clean as possible. If an item is deemed to have been returned in an unsatisfactory state you will either be asked to take it back home and clean it before returning it later the same day or be issued a cleaning fee of minimum £5.

Loss & Damage Fees

We ask borrowers to flag any damage they notice as soon as possible. This kicks off the repair process and also ensures the next borrower is not let down. To do small repairs like unblocking the pressure washer or replacing the jig saw blades, our small team of local volunteer fixers will try to do simple fixes. When an item is beyond a quick fix, we decide whether it is more efficient to have it professionally mended or simply to donate/sell or recycle it. We understand that items will break eventually and we don’t charge members for these types of breakages. However, we do reserve the right to charge for items that are deemed to have been broken by serious misuse or neglect. If this is the case and the item is beyond repair the member will be asked to either buy a replacement or pay the replacement cost.

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How Does Our Pricing Work?
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You may be wondering, how do our borrow fees work? And how do we decide the price of each item? Here’s a brief guide to our pricing system!

Price per Day

If you look below each of our items in our inventory, you well see a ‘price per day’. This loan is for a period of one day, whether we are open or not. So if you wanted it from Friday to Saturday, it would cost this price for Standard members.

For 2 days, such as Monday to Wednesday, it would cost 150% of the day fee, for example, a £1 day fee would cost £1.50 for 2 days.

For 3-7 days, such as Wednesday to Saturday, it would cost 200% or double the day fee, for example, a £1 day fee would cost £2.

For anything borrowed for longer than a week, the price will be worked out at the cheapest combination. For example, an item priced at £1 per-day, when borrowed for 9 days would cost £3.50 (£2 for the initial week plus £1.50 for another 2 days).

The above prices are for Standard members. The discount for our other 3 memberships (Subscribers 25%, Low Income 75%, Students 10%) will then be taken off this price.

Example of an item with a display price of £10:Standard PriceLow Income PriceSubscriber PriceStudent Price
Borrowed for one day (e.g. Friday to Saturday)£10£2.50£7.50£9
Borrowed for two days (e.g. Monday to Wednesday)£15£3.75£11.25£13.50
Borrowed for 3-7 days (e.g. Wednesday to Saturday or any subsequent day up to the following Wednesday)£20£5£15£18

Items such as reusable nappies are more likely to be borrowed for longer periods of time and so their per-day price is lower to account for that.

Please note the base transaction fee is 50p. This means that although a £1 item reduced by 75% for a Low Income member would equal 25p, if borrowed alone for one day the price would be brought up to the base level of 50p.

Pricing Formula

We have built a sophisticated pricing formula which considers various factors to output fair prices which are within market value for Standard members (and then cheaper still for the other membership types). Every single item has been run through our pricing formula. One of the many factors included is the condition of the item. Every time an item is checked back in its condition is checked and price updated accordingly. For example, an item used 10 times may have decreased in condition, therefore the price will change to reflect this.

Join us now!

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What Memberships Do We Offer?
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Whether you are new to SHARE or are a long time supporter, we want to tell you all about our different membership types! As you may know, we introduced our Low Income and Student memberships last year and have also made a few changes to our classic Standard and Subscriber memberships. Maybe there is a membership that is better fit for you?

When you sign up as a member you will need to show ID when you first come into the shop. This can be a drivers license or passport and you will need to be over 18. You will also need to save a payment card in order to pay for your membership and borrowing, to act as a security deposit and to process late fees. We use Stripe, a PCI Service Provider Level 1, which is the highest grade of payment processing security.

So without furthur ado, here is a guide to our 4 membership types!

Standard Membership

Our Standard membership is now only £1 for a year (down from £15!). This makes joining up, even just to borrow one item for the whole year, well worth the money. Once you have joined as a Standard member, you will then pay the standard borrow price for each item, per day. Perfect for only a few borrows per year!

Subscriber Membership

This membership is the best option for most borrowers and is perfect if you borrow items frequently. Or you simply want to support our cause! When you sign up as a Subscriber, we set up a recurring online payment of £10 every 3 months. This works out at £3.33 per month. You then have 25% off all borrow fees, as well as other great perks like free borrows of the Thermal Imaging Camera and seasonal promotions, such as free borrows on Christmas items in December! If you find that the Subscriber membership is not for you, you can cancel at any time and we will help you find the membership that better suits you.

Low Income Membership

This membership is a great addition for our system, especially during the difficulties of the pandemic, and only costs £1 for a year. If you are currently on Jobseekers Allowance, PIP, Universal Credit or Income Support, you are elligable to sign up as a Low Income membership. We require proof of this financial benefits from the last 3 months. This could be an email or bank statement, and will need to be checked again every 3 months. Once you are signed up you will recieve 75% off all borrow fees. A great way to save when money is tight!

Student Membership

We also introduced this membership in 2020, and is perfect for students over 18. This costs only £1 to sign up, so is good for uni students visiting their family in Frome, perhaps only once or twice a year at Christmas or over the summer. You will need to provide Student ID, an active NUS card (checked every 3 months) and you will then receive a 10% discount on all borrow fees! Great for some camping gear, ready for Glastonbury, or to borrow a sewing machine for your Textiles project!

Join us now!

Sign up online now and start reserving, or visit us to sign up in store! Make sure to bring your ID (drivers license or passport) when you visit! We will be open 10:30am – 2pm on Mondays, Wednesdays, Fridays and Saturdays initially. Then in line with step 4 of the Government roadmap out of lockdown we’ll open 6 days per week: 10.30am-2pm from Monday to Saturday. (See our roadmap)

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We are Hiring!
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Assistant Manager Role

Apply by 8th March 2021

We are very excited to announce that we are on the look out for an assistant manager to join our team at SHARE:Frome! We are currently in the process of growing to become an independent charity. In order to do this, we require an assistant manager to help us in this expansion.

We were very successful in the year of 2019 and early 2020, saving around 22 tonnes of landfill waste, 199 tonnes of greenhouse gas emissions, and 254 tonnes of raw materials. Like many other small businesses, the pandemic was a big knock back to our progress, but despite this, we were able to open in Summer 2020 with a strong comeback. We were sad to close again in January, but we can’t wait to get going again in early Spring. We hope that we can start to make similar and better impacts to the environment and community with the help of a new member of the team.

Introduction to SHARE

SHARE:Frome is a Library of Things based in Frome, Somerset. We offer a grand array of ‘things’ for borrowing, such as DIY and gardening tools, hobby items, party particulars, kitchen gizmos, camping gear, the list goes on. For an affordable cost, members sign up and borrow items for as long as they need before returning it for someone else to borrow.

We care passionately about delivering environmental, economical and social impacts. By shifting behaviours from individual consumption and ownership to those based on borrowing and sharing we reduce waste, reduce pollution, save people money, save them space in their own homes and cultivate community. 

SHARE:Frome has been in operation almost 6 years and will be the first of many Libraries of Things to operate within a federated charity structure headed up by SHARE:UK.

We have operated as part of Edventure:Frome Community Interest Company since our inception as the UK’s first high street sharing shop in 2015. We are now spinning out to become a Charitable Incorporated Organisation (CIO) operating within a federated charity structure under a national CIO.

Role Overview

This position will be a permanent contract and initially will be employed by Edventure Frome CIC. This will change once SHARE becomes an independent CIO.

Salary & Hours

10 hours per week @ the Real Living Wage of £9.50p/h. Spread over 2 week days (10am-2:15pm on any 2 of our open days: Monday, Wednesday, Friday and Saturday, plus an hour and half meeting once a week with manager)

We are looking for somebody who has as desirable the following:

  • Retail experience.
  • Proficient computer skills.
  • Experience of working as part of a team and managing volunteers.
  • Excellent project management skills (organisational, planning, budget and time management).
  • Excellent communication skills.
  • Ability to develop good working relationships.
  • An ability to manage time and workload in order to be able to deal with tasks swiftly and effectively.
  • A professional and courteous manner.
  • A flexible approach to working weekends and evenings to coincide with events or meetings.
  • Ability to use initiative and to be self-motivated.
  • Decisive, logical thinking with creative problem-solving ability.
  • Hands on and practical approach.

Duties will include:

  • Opening and closing of the library, customer facing, answering phone calls and emails and managing social media.
  • Administering MyTurn, our library computer system.
  • Coordination of volunteers, including recruiting and training new volunteers, as well as our Kickstarter assistant who will be joining the team in Spring 2021.
  • Cleaning to help create a covid-safe environment
  • Library organisation & improvement works

Applications are now open and close Monday 8th March 2021. If you are interested, please contact [email protected] ASAP, providing a CV and a cover letter.

We will be in contact with you to carry out an online interview. Job to start ASAP thereafter (Covid restrictions may affect the start date).

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SHARE Christmas Closures
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As we move closer to the end of year, SHARE would like to thank each and everyone for supporting us! This year was a difficult one for everyone, but with the support of our wonderful members, we were able to re-open in July and keep going throughout the second lockdown. We hope that we have helped make this year a little easier (and affordable) for carrying out DIY projects, upkeeping your gardens, making yummy food and keeping you entertained!

We will be taking a 2 week break this Christmas, with our last open day on Monday, 21st December, 10:30am – 4pm. We will then be closed over Christmas and New Year, and our first day back will be Monday January 4th, 10:30am – 4pm.

Remember, if you want to borrow between these 2 weeks, you will only need to pay for one loan! That’s 3 loans for free!

If you want to add some last minute cheer to your home, we’ve still got some decorations, crafts, trees, and tree holders in stock, so check out our Christmas section. And don’t forget that we are offering all of these Christmas items FREE for Subscriber members! Simply search ‘xmas‘ in our catalogue to see what is available on this promotion. This offer will end on the 4th January, so reserve by the 21st of December!

Want to upgrade from Standard to Subscriber? Give us a call on Mondays or Fridays between 10.30am and 4pm to upgrade!

Want to reserve items? See our tutorial here!

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Give the Gift of Borrowing!
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We are excited to announce that we will be offering the option to send gift certificates to friends and family! A great zero-waste and eco-friendly way to tell them you love them this Christmas and all year round! We are offering amounts from £5 to £50. Your loved one can use this, not only on borrowing items, but also for renewing their SHARE:Frome membership!

To Send a Gift Certificate

Simply login to, or if you are not a member, go to You do not need to be a SHARE member to send a gift certificate, but if you are a paying member, it will make it easier to make the payment, as your card should already be saved. To start, click on the small gift icon in the top right corner of the page.

This will bring you to the Gift Certificates page. Here you will be able to fill out the form, selecting how much you would like to gift, and to whom. You will only need to provide the name, email and message. The recipient does not need to be a SHARE member for you to send it, but they will need to be a member in order to use the gift certificate.

To make the payment, you can use the card that is already saved on your account if you are a member. If you are not a member or do not have a card saved, once you have filled in this form, you will be brought to a form to enter your card details.

To Redeem your Gift Certificate

Once the gift certificate is sent, your recipient will have an email with a long digit code, which they can then redeem on their SHARE:Frome account. Once logged in or signed up, simply go to My Account, then Redeem Gift Certificate and here they can enter the long digit code. The credit will then be added to the recipients account!

If you have any trouble, please call us on 07983 639611 during our opening hours, Monday and Friday 10.30am – 4pm.

Happy Gifting!

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Get a Free borrow This Black Friday!
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With Black Friday coming up, why not make it a Green Friday instead and borrow instead of buying? To make it that little bit more enticing we are offering one FREE borrow for every member!

Like last year, we are taking part in #BuyNothingDay, an international movement against over-consumption for the good of the planet.

While the Black Friday sales may offer cheap deals on tools, tech and electric appliances, it makes sense to borrow items you’ll only use a few times. You’ll save even more money by borrowing, and the environmental impact will be much lower.

With your free borrow, you could save as much as £8 on a drill, projector or dehumidifier! Browse our catalogue to see what we offer. Get the bargain without having to find space in your home or shed!

To claim your FREE borrow:

  • You must be a member of SHARE – If you’re not already please sign up online and remember to bring ID with you on collection.
  • The free borrow is from Friday 27th to Monday 30th. For longer loans or renewals the extra time will be charged at the usual loan fee.
  • One free item per member (cheapest item free). Excludes consumables.

So get reserving for Friday! See our tutorial for reserving, or call us on 07983 639611 during our opening hours, Monday and Friday 10.30am – 4pm.

See you on Friday!

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Save this Christmas as a Subscriber!
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With Subscriber members now entitled to seasonal promotions, we are excited to announce the first one: We are offering all of our Christmas items for FREE for these members!

This includes Christmas trees, decorations, fairy lights, wreaths, real tree holders, garlands and cookie cutters! Simply search ‘xmas‘ in our catalogue to see what is available on this promotion. The period of this promotion is between the 4th December and 4th January, so reserve soon!

Want to upgrade from Standard to Subscriber? Give us a call on Mondays or Fridays between 10.30am and 4pm to upgrade!

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Extending our Service!
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UPDATE 02/11/2020: With the announcement of a nationwide lockdown from Thursday 5th November we will be pausing the Drop-in service. However, our Click & Collect service will resume. Details on our Click & Collect page.

We are excited to be extending our Click and Collect service, launched post-lockdown, by adding a ‘Drop-in’ service!

We are now offering the option to drop in and borrow without the requirement to reserve in advance.

We recommend you reserve in advance to guarantee your item is available, but it is now possible to drop in and borrow on the day as well!

There is still no shop browsing but you can pop in to our booth inside the door to say hello, request items to borrow or sign up on Mondays and Fridays, between 10:30am and 4pm!

Browse our catalogue here:

Sign up online here:

Not sure how to reserve? Click here to watch our tutorial.

If you have any problems, please call us during our opening hours on 07983 639611 or email us at [email protected]

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Why are our things priced differently?
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Ever wondered why some of our similar things are priced differently? There are around 15 drills in our inventory, but they all have different prices? Well, we’ve developed a sophisticated pricing system which takes in to account a number of factors, such as the original price of the item, how old it is and the condition it’s in now.

So, if you are looking for something for a quick job and don’t need high quality then go for cheaper. But if you’re after the best quality item then it’s worth paying for the higher quality item.

We also make sure to keep updating the prices with our price calculation system, and monitor the items as they are used and downgrade. So we try to make sure you get what you pay for!

Browse our inventory here:

Sign up here:

Not sure how to reserve? Watch our tutorial:

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Fiver Fest is on it’s Way!
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You may remember last year, the national Fiver Fest came to Frome for one day to celebrate local business, but this year, it’s here for a whole weekend on the 15th to the 17th October!

Part of the national Totally Locally campaign, it is an affordable way to support local businesses, often run by families or individuals, making a real contribution to our unique town. Spending just £5 a week in local shops can have a huge impact on our high streets, boosting the local economy and increasing employment, especially in our current situation. It’s also a great opportunity to step into a shop you’ve never been before and discover what makes Frome’s independents so special.

SHARE:Frome, our community started and run business, will be taking part in Fiver Fest and offering Standard membership for only £5, saving new members £10 off our regular £15 joining fee (see our membership plans)! This will pay for a year’s membership! A great opportunity to start borrowing if you’ve only ever been curious about the funny little orange shop in town. This will only be available to claim on Friday 16th October, during our opening hours, 10.30am to 4pm. Either pop in or give us a call on 07983 639611!

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Closed Bank Holiday Monday
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Just a reminder that we will be closed on Monday 31st August, due to the bank holiday weekend. So make sure you borrow any summery things on Friday 28th or before, such as camping gear, gardening tools and decor for your summer party! We will be open again on Friday 4th September.

Fingers crossed for good weather!

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Making a Reservation
How to Make a Reservation
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Below are some step-by-step guides to making and amending reservations.

First are video guides for reserving using your computer. Further down are screenshots for each step when reserving by mobile phone.

Reserving by computer

Making a reservation (read why we use Peertube over Youtube)
Amending your reservation (read why we use Peertube over Youtube)

Reserving on mobile

Start my clicking ‘Search Items’ at the top of our website, to go to our catalogue…

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Fiver Fest is Coming to Frome!
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We are excited to announce that Fiver Fest will be coming to Frome on the 5th October! What is Fiver Fest, you ask? Part of the national Totally Locally campaign, it is one day to celebrate local businesses, often run by families or individuals, making a real contribution to our unique town. Spending just £5 a week in local shops can have a huge impact on our high streets, boosting the local economy and increasing employment. It’s also a great opportunity to step into a shop you’ve never been before and discover what makes Frome’s independents so special.

We, Share Shop, an community started and run business, will be taking part in Fiver Fest. To encourage the town to sign up and start borrowing, we will be offering £5 free credit when you join as standard or subscriber member (see our membership plans) on Saturday 5th October. Be quick though! We are open between 10am and 12pm.

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New Items In!
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We’ve ordered a series of new items that have just arrived in the shop! If you want to grab them, be sure to reserve them quickly as they are popular demand. See our opening times below or call us to make a reservation.

First, just in time for wedding season, we have several new and sturdier gazebo shelters, these are perfect for events and parties during the summer months.

Also great for events, we have a large disco ball, which can take your party to the next level, especially if there is dancing! For only £4.00 to borrow, that’s a steal! And why not entertain the kids at the same time with our new bubble machine!

Another item that could save you a lot of money is our new PA system. A big step up from our portable PA system, with 4 large speakers and stands, and a control board, it is perfect for concerts, shows and other events. No need to buy or rent one elsewhere, when you can pay only £20.00 per week at Share.

For all you adventure lovers, we now have 2 new inflatable kayaks, whether you’re starting out in the Frome river or taking it on holiday with the family, these are a great borrow-don’t-buy item.

Lastly, for the kids, we have a brightly coloured wooden balance bike for 2-5 year olds, a great way to teach your kids to eventually ride a big bike. With dampened steering, non-slip grip handle with safety ends and soft padded adjustable seat.

So if you haven’t got your Share membership yet or it needs renewing, pop in on a Monday, Wednesday or Friday between 10am and 4pm, or Saturday 10am to 12pm, or call us on 07983 639611.

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It’s Festival Season!
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Festival season is finally here, so if you’re getting ready to camp in the mud, dance in the heat and (most likely) not shower for a week, why not see what camping gear and other useful things we have, to make your festival experience even better?

Not only do we have tents, sleeping bags and mats, we also have cooking gear, camping tables and chairs, lights, rucksacks, a cooler box, and hammocks. You could even get creative and borrow some bunting to make your tent stand out among the sea of other tents!

Festivals are also a time of community and music, so why not borrow one of our guitars, ukuleles and drums to jam around the fire (be careful though). And to keep the kids entertained, we have all sorts of lightweight toys and games, like a hoola hoops, a play tunnel, circus trick set, paddling pool, and more.

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Another Long Weekend!
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We will be closed on again on Monday 27th May for another bank holiday. We will be open and running as usual on Wednesday 29th at 10am. Why not make the most of the long weekend and have come friends over for a bbq with our event and summer items? See our inventory here.

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Closed Bank Holiday Monday
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Just a reminder that we will be closed on Monday 6th May for another (of many it seems) bank holiday. We will be open and running as usual on Wednesday 8th at 10am. Why not make the most of these long weekends and have come friends over for a bbq with our event and summer items? See our inventory here.

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DVD’s for the kids!
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Looking for fun, low cost things to do with the family this Easter? Now that it’s the holidays, why not entertain the kids (and yourself) with a movie night! Here is our selection of childrens and family movies:

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Easter Weekend Closures
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Make sure you have borrowed any of our spring things by Wednesday this week, such as gardening tools and party decorations for your Easter celebrations!

We will be closed for the Easter weekend, on Friday 19th, Saturday 20th and Monday 22nd. We will be open again and running as usual on Wednesday 24th.

Also, don’t forget to return anything before then, to avoid any late fees!

Happy Spring!

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The average drill is used for only 13 minutes in its entire lifetime.

What if, instead of buying that drill, you could borrow one from a neighbour you have never met before?

Welcome to SHARE:Frome!

Our thinking is that too much money nowadays is spent on ‘stuff’. Things are used for a short space of time and then spend most of their lifetime locked away in a shed, kitchen, garage etc.

Spend Less, Waste Less, Connect More!

Our aim is to get people spending less, wasting less and connecting more. And by doing this, help people to save money, reduce carbon and waste, and cultivate a happier, more resilient community.

SHARE is a community space for Frome, tailored to local people’s needs. A place for people to borrow objects, share skills and connect with others, in a welcoming and fun environment.

Click here to view items you can borrow/hire/rent from SHARE.